Orders are usually dispatched within 2-3 days. Canvases and personalised items are made to order and can take longer. We are only able to ship within the United Kingdom and we do so via a tracked 3-5 working day courier service. Depending on item we may ask for a signature on delivery.
RETURN & EXCHANGE POLICY
We regret we are unable to exchange or refund any canvases, personalised prints or bespoke items unless faulty as they are made to order on an individual basis.
Prints that have not been personalised can be returned within 14 days of purchase. Any items returned must be in the original condition that you received them from us, with all packaging and cello wrapping intact. Please include a copy of your receipt (this will have been emailed to you).
You will need to cover the cost of return postage. You will be responsible for the item until it reaches us. Therefore, for your own protection, we suggest you obtain proof of postage and postal insurance.
We will contact you once we have received the package to tell you that your return is being processed. Please allow 14 days for processing the refund or exchange.
In the unlikely event that your item is faulty or has been damaged in the mail, please ensure you keep the item and all the packaging. Please email us for replacement instructions.